9:00-10:30

Session 1: Effective communication

1. Ice-breaking exercise

2. Listening skills: Principles\ Techniques

3. Questioning and challenging skills

4. Expressing skills: KISS Model

5. IIU Constructive Feedback model

Game On metro &Video case study

Learning points:

· Proactively listening to identify people’s real needs

· Probing questions help you set up the comprehensive understanding to the people’s behavior while challenging questions help people build self-awareness

· Ground rule for expression: Concise,

Accurate, and Direct to the point

· Practice IIU feedback model and acquire effective feedback skills

10:30-10:40

Tea break

10:40-12:15

Session 2: persuade and influence others

1. Influencing strategies: Push and Pull

2. Exercise :5 Steps Model for Pull

3. Business scenario for practicing Pull strategy

4. work on your own case – how you can influence

Video case study

Learning points:

· You need to motivate and influence your team members by applying Push or Pull appropriately

· Pull is an excellent method for getting alongside team members and dealing with their change issues individually;

12:15-13:30

Lunch & Tea break

13:30-15:00

Session 3: Use influential power to lead different Personality Types  

1. DISC Splitting exercises

Observe people differences

2. Identify your personality type

3. Identify your strengths and pitfalls

4. Explore the differences

5. Value diversity and influence different types

Case study & brain storm

Learning points:

· People have different gifts and pitfalls referred to as personality Type;

· You can create synergy with others - by understanding their differences and working with them;

· Being successful comes in accepting your strengths and weaknesses - and managing them to maximum effect in life and work;

· build better relationships by appreciating the value which different people add to your team.

15:00-15:15

Tea break

15:15-17:00

Session 4: Communicating Effectively to reinforce cross-functional cooperation

1. Team work: communicate and cooperate with other functions

2. 5 step cross-functional communication process

3. Win-win matrix (exercise)

4. Creating your Team Development Plan

Wrap-up

Learning points:

· People fail to get your meaning if you are not on their wavelength;

· It takes effort to use ideas and language which are different to your usual;

· Use a knowledge of Type to “press the right buttons”.

· Use 5 step model to solve cross-functional problem

· The best way to get what you want is to give counterparts what they want